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Welcome to Nestlé Tradeshift Network

Dear Nestlé Supplier

Nestlé has decided not to pursue its use of Tradeshift as intermediate to manage its Account Payable documents (Invoices & credit note), effective on the 30.06.2024.

Therefore, we thank you to move from today back to the agreed process for AP invoices with your country’s Nestle contact -

Via your e-invoicing channel or Paper/PDF invoices to be sent to corresponding email in your recipient Nestle market:

	AP Scanning
Australia	APPDFInvoicesAu.NBSAOA@PH.nestle.com
New Zealand	APPDFInvoicesNZ.NBSAOA@PH.nestle.com
Malaysia	NBSAOA-FS-AP-PDFINV-MY@ph.nestle.com
Singapore	NBSAOA-FS-AP-PDFINV-SG@PH.nestle.com
South Africa	accounts.payable@za.nestle.com
India	Generic.INInvoiceSAR01@IN.Nestle.com
France	Food: Scanninghub-Fr-Food.Nbsfs@fr.nestle.com Waters: Nbsfs.Scanninghub-Fr-Waters@waters.nestle.com

If you face issue, we encourage you to contact your local Nestle Procurement contact

Regarding Invoice status, please revert to the respective contact centre team:

	AP contact center
Australia	NBSAOA-FS-AP-AU@ph.nestle.com
New Zealand	NBSAOA-FS-AP-NZ@ph.nestle.com
Malaysia	NBSAOA-FS-AP-MY@ph.nestle.com
Singapore	NBSAOA-FS-AP-SG@ph.nestle.com
South Africa	EnquiriesFs.NbsAccra@GH.nestle.com
India	India.VendorServices@in.nestle.com
France	Ap-Crc-Fr-Food.Nbsfs@fr.nestle.com

We apologize for the inconvenience that might occur

Nestle support team

Learn more

Assistance

Knowledge Base

Webinar Registration

Please access this link to access the registration form for the Tradeshift Onboarding Guide Webinar.

Please access this link to access the webinar recording video for Nestlé India. Please access this link to access the webinar recording video for Nestlé South Africa. Please access this link to access the webinar recording video for Nestlé Malaysia & Singapore. Please access this link to access the webinar recording video for Nestlé France (English & French). Please access this link to access the webinar recording video for Nestlé Australia & New Zealand.

Video Guides

We have prepared a series of how-to and video guides about activating your Tradeshift account and taking your first steps on the platform.

Please note that only the first video is available for logged-out view. You will be able to view more content after you activate your account and log in.

Click on the links below to learn more:

1. Activating your account

2. Create your account

3. How to connect with your Nestle Buyer

4. How to view a Buyer's invoicing requirements

5. How to invoice against a Purchase Order (PO flip)

6. How to view your documents (Document Manager app)

7. How to raise a support ticket

8. How to view documents prior to using Tradeshift (Engage)

9. How to automate your invoicing through integration with Tradeshift

10. How to access your user and notification settings

11. How to add team members to your account

Need help?

Tradeshift Support

For queries directed to Tradeshift, such as troubleshooting or issues connecting to the portal, please contact Support.

Nestle Supplier Helpdesk

If you have a question relating to your Purchase Order or any other business-related topics, please contact Nestlé by sending an email to GlobalAccountsPayable@nestle.com
For questions around payments, invoice status and bank details, please follow your current process.

Validation Rules

Validation rules have been set up by Nestlé to reduce the number of queries relating to invoices which can delay payments.

These rules ensure that all necessary information is included on your invoices.

Details of the India rules for Nestlé can be found here.
Details of the South Africa rules for Nestlé can be found here.
Details of the Australia and New Zealand rules for Nestlé can be found here.
Details of the Singapore and Malaysia rules for Nestlé can be found here.